For Great Deals On Trophies And Medals Visit Our Trophy SiteFrequently Asked Questions
What should I do if the item that I want to order is not on the Club shop?
Contact the Sales Advisor who will add the item so that it can be ordered.
How long will my order take to arrive?
An order without any customisation will be despatched the same working day if ordered before 2.00 p.m. An order with customisation will be despatched in 4 working days from receipt of payment and confirmation of artwork. For embroidery, please add up to 5 more days for delivery. Please allow up to 2 days for shipping.
Can I specify a different delivery address?
If you want your goods to be shipped to another address, please fill out the delivery address section on the screen upon checkout.
What if it is the wrong size on arrival?
If we have shipped a different size to what you confirmed, we will replace the goods free of charge. However we cannot replace customised goods supplied in accordance with the customisation sheets that you have confirmed. We therefore strongly suggest that you have a sample if you are unsure of sizes. Any goods that are supplied uncustomised can be returned for an exchange providing that they are done so in an unused condition.
How do I arrange for a sample to be sent?
Contact your Sales Advisor, the name of which is located at the bottom left hand side of the Home Page.
Can you invoice the sponsor directly?
At the bottom of the payment screen there is a section to add additional instructions for this order. If would like us to invoice your sponsor directly, please add those instructions here.
How do I make payment?
Full payment must be made before your order goes into processing. Payment can be made via Cheque, Credit or Debit Card and Bacs Transfer.
Is there a minimum order value?
No.
Can I collect from the warehouse?
Yes, but this needs to be arranged in advance of the collection.
What should I do if a parcel hasn't been delivered by the specified date?
This is very rare, but if this should occur, contact your Sales Advisor, the name of which is located at the bottom left hand side of the Home Page and he/she will find out what has caused the delay.
What is the delivery charge?
Delivery is £3.02 on orders less than £40.00 and for everything else it is £7.00 per order.
Who should I contact regarding an order error?
Contact the Sales Advisor whose name is located at the bottom left hand side of the Home Page.
Do you have specific washing instructions for your garments?
Please see our website, www.footballkit.co.uk under the section called Help where you will find our washing instructions.
